Survey

1. Do you talk to customer service chatbots?

A. Yes, if it's the only option

B. No, I wait for a human

C. I find them helpful

2. How do you feel about self-checkout machines?

A. I prefer them

B. I use them if lines are short

C. I prefer a cashier

3. What device do you use most for online shopping?

A. Smartphone

B. Laptop/Desktop

C. Tablet

4. What is your top consideration when buying something?

A. Necessity

B. Price

C. Quality

D. Emotional desire

5. Do you read the return policy before making a purchase?

A. Always

B. Often

C. Sometimes

D. Never

6. Have you ever bought something after seeing it on social media?

A. Yes, many times

B. Yes, a few times

C. No

7. How often do you shop second-hand or refurbished items?

A. Often

B. Occasionally

C. Rarely

D. Never

8. Have you ever used a virtual try-on feature for clothes or glasses?

A. Yes, and it was helpful

B. Yes, but it wasn't accurate

C. No, I haven't

9. Do you enjoy the experience of shopping, or is it just a task?

A. I enjoy it

B. It's just a task

C. It depends on what I'm buying

10. Do you have any hobbies that require regular purchases?

A. Yes (e.g., crafting, gaming)

B. No